Frequently Asked Questions
We will arrange the shipment immediately upon receiving your order. If your order is placed over the weekend, please note that it is not because we are not processing shipments, but rather because the logistics companies are on break. The shipment will be processed on Monday.
Although we will reply to your message as soon as possible, there may be times when our response is not immediate. Please don’t worry; we guarantee a response within 9 hours of your message.
Our warehouses are located in North America, Europe, and Asia. We will determine the shipping location based on inventory. For free shipping products, the delivery time is typically around 8-12 days.
Our payees are dynamically assigned to different countries at random, purely to reduce tax costs, which helps make our product prices more competitive. We hope this does not cause you any inconvenience. Regardless of the payment method or which country our payee is from, we are obligated to fulfill your order.
You need to submit the brand and model of your hearing aid in the form on the right side. Please ensure your email address is correctly filled out, and we will get back to you.
We have a return policy in place. Please read the return policy in detail.
